PAYMENT
Payment will be done within 7 days after the closing of auction. If for any reason you cannot pay within this time frame, please contact us immediately. An unpaid case will be opened automatically in 4 days for any unpaid items without communication.
1.Internet Banking Transfer (Preferred)
We accept payments made via Internet banking from Australian Banks.
2.Direct Bank Deposit
We accept payments made by teller assisted bank deposit only. We do not accept Quick Deposits, as your user ID is required to identify your payment.
3.Paypal
We accept payment through paypal for both local and international buyers.
SHIPPING
1.We are Australian local seller. All items are ready to be dispatched within 1-2 business days (weekend and public holidays are not included) after the payment is completed from our Sydney warehouse.
2.We use Australia couriers to send all the items. And item will simply arrive within 1-6 business days after it is dispatched.
3.No need to take risk to buy from oversea. If you buy from oversea sellers, you will need to pay a huge cost to send the item back for warranty. And wait more than a month to receive the item back.
TERMS OF SALE
Returns:
30 days money back, buyer pays return postage, if your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below:
1.We must be notified within 30 days of you receiving the item that you intend to return it.
2.The item must then be returned within 7 days,please contact us for return procedure first.
3.Please ensure that the item is unused or in its original condition before you contact us for a return.
Terms of sale Feedback
1.We suggest our buyers to leave their feedback after their items are received.
2.When we receive payment from a buyer, we will leave a positive feedback to the buyer on the same day.
3.Please contact us first to fix the problem before leaving a negative feedback (Negative Feedback can not solve any problem).
Import duties
1.Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Kindly noted that no import duties for Australian local buyers.
2.Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. For international buyer, we are not responsible for any import taxes!
Warranty
1.We offer a 6 months warranty on most of products(conditions apply) used for private household use from the date of shipment (6 months commercial use). If a defect arises and a valid claim is received by us , our store may, at its option, repair the product or replace the product.
2.We will replace your item if it is found to be Dead on Arrival (DOA) within 7 days from the date of dispatch. Any DOAs must be contacted/return to us within 7 days. For assistance with warranty and returns please email us first.
3. Prior to returning any item, our Customer Service Department must first issue you a Return Authorization (RMA) number. All other relevant information will be sent to you at this time. Our store will not accept the return of any item/s without an RMA attached.
4. If an item needs to be returned for warranty after the 30-day period from the date of dispatch, postage for both ways will be at the seller's expense.
5. We do not accept any item returned by COD. The returned postage must be paid entirely by the bidder. You have to contact us before you return anything.
6. You are responsible for ensuring the product is packaged securely to prevent any damage during the return of the item. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items, or store credit at our discretion.
7. All accessories and bonus gifts are not covered by warranty. e.g. Battery, earphone, cable, carry bag, etc.
Naturally, the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorized by our store to provide service (not including standard periodic maintenance).
CONTACT US
Please contact us via eBay message. Your message will be replied to within 2 business days. For any queries, please feel free to contact us, and we will get back to you as quickly as possible. Your satisfaction is our ultimate target!
WARM TIPS:
Before sigh for the parcel, please check and make sure the item is in it, if not, please refuse to sign for it. It happened that somebody stole the phone from the parcel. You are regarded as received the right products as long as you signed for the parcel.
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