Philips 49" Curve 32:9 5K 5120X1440 Monitor

Simple Deals generally offer a 12 month warranty to all products, unless stated otherwise. Some products will be provided with
extended warranty for your peace of mind. Please refer to the product listing for warranty period. Please notify Simple Deals within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed
description, we ask you to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty or return process. Once assessed and approved by our customer service team, you will be contacted
to proceed with the return, refund or replacement process. Please do not attempt to return an item without our approval. We will issue you with a RMA (Return Merchandise Authority) that will include an address for shipping. We ship
from multiple warehouses so please do not return an item to the address on the parcel. We will provide the correct return address when the RMA is issued. To make a claim or return an item, we ask you to describe the issue precisely
and provide some evidence to support your claim, and advise whether you are requesting a replacement, repair, refund or credit. Refunds generally take up to 2 working days to process, upon receipt of returned goods (unless advised
by us a return is not required) and we will notify you once the refund has been processed. However, please allow an additional 5 working days for your financial institution to process it. A refund or replacement will not be provided
if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers. Where an order is custom made the item is NON-RETURNABLE unless supplied
incorrectly by us or has a manufacturing defect / warranty issue. We thank you as by co-operating with our procedure we can ensure an easy return or warranty claim process.

Please take care when placing orders. Customer service is our highest priority however we process large volumes of orders every day and
due to the nature of our automation in most cases we are unable to stop an order shipping once the order is placed.

Cancellations of "pay over time" orders may incur a cancellation fee as some providers do not refund merchant fees. We only charge the amount we are charged.

For your protection we offer free transit insurance on all orders. Should your item arrive damaged please let us know so we can provide you with the claims procedure. 

Returns of larger items can be very expensive so please choose carefully. We are here to help with any questions you may have prior to ordering. 

Due to some carrier restrictions there are certain postcodes that we are unable to deliver to. Please do not place an order if you are located in one of the postcodes below for all items. Please scroll down to bottom of page to check bulky item over 22kg (in dead weight or cubic weight) postcode exclusions. We try to ship all orders within 1 business day however it can take up to 3 business days. (This is more common in peak periods) Once you receive your tracking information most courier tracking sites will provide an ETA for delivery. We are unable to offer express or air shipping currently.

We partner with the following carriers:

RETURN POLICY

You're entitled to a refund, replacement or repair if:

•  The item is faulty or damaged
• You were sent the wrong item
• You were sent the wrong size
• The item is significantly different from the product images and description

If you changed your mind, we may offer you a store credit provided that the return is made within 10 days from the date you received the product and you are able to provide satisfactory proof of purchase.

To be eligible for store credit, the product must:



be unused and in the same ‘as -new’ condition with all original product packaging including protective packaging such as the box or carton the product came in;

• 
  be free from damages and modifications including but not limited to scratches, stains, drilling, wear and tear, misuse or any result of the failure to take reasonable care of the product;

not be subjected to the exclusions listed below

As the original protective packaging (including box or carton) are carefully designed to avoid shipping damages, any returns without the original packaging will be refused. You are encouraged to photograph products and condition of the packaging scheduled for return before handing the return to our delivery partners.
You will be responsible for the shipping costs irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of purchase. This includes any costs you incur for us shipping the product to you in the first place and the cost of shipping the product back to us.
Fees that will be deducted from your store credit include:

Initial shipping costs

Return shipping costs

15% restocking fee charged per ‘line total price’ of returned product on your Tax Invoice

You're entitled to a replacement or repair if:

• 
  The item is faulty or damaged
• 
  You were sent the wrong item
• 
  You were sent the wrong size
• 
  The item is significantly different from the product images and description
• 
  You are NOT entitled to a refund because:
• 
  You just changed your mind
• 
  You found the product cheaper at another store
• 
  You don't like it
• 
  You bought the wrong size

The product has a fault that you knew about before you bought it. This includes instances where the fault was listed in the description.

For Electronics include mobile and tablet. We don't take returns on electronic products. If the product is faulty we will send a replacement. There will be no refund on the electronic product.

Our team members will assess the item to determine whether a store credit will be offered in accordance to our Return Policy. Returns due to change of mind are issued only by way of store credit valid within 1 year from the date of issue. Within 5 business days of receiving your return, a store credit voucher will be issued and you will be notified via email with the details – an amount equal to the price paid for the product, less initial shipping costs, return shipping costs and restocking fee.