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Face cloth: 170T silver adhesive cloth
Bottom cloth: 210D Oxford cloth
Bracket: glass fiber rod
Weight: 2kg
Outer bag: 65 * 12 * 12cm
Accessories: 8 ground nails, 4 windproof ropes
Bottom cloth: 210D Oxford cloth
Bracket: glass fiber rod
Weight: 2kg
Outer bag: 65 * 12 * 12cm
Accessories: 8 ground nails, 4 windproof ropes
Disclaimer: No Change of Mind Returns
"We regret to inform you that we do not accept returns or exchanges for items purchased due to a change of mind. Please consider your purchase carefully and ensure that the product you choose meets your requirements before completing the transaction. If you have any questions about a product, its specifications, or its suitability for your needs, we encourage you to contact our customer service team prior to making your purchase. We appreciate your understanding and cooperation in this matter."
Delivery Timeframe
"Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:
- For customers in Victoria, approximately 7-10 working days;
- For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days;
- For customers in WA, NT, and TAS, approximately 9-12 working days."
Please take care when placing orders. Customer service is our highest priority however we process large volumes of orders every day and due to the nature of our automation in most cases we are unable to stop an order shipping once the order is placed. We don't place many restrictions on returns (see full returns and cancellations policy Below however if you decide you wish to cancel or return an order the return shipping costs must be paid by you. (Excluding warranty items or any cases we make an error). For the most cost effective returns on items up to 25kg and up to 1.2M at the longest point we recommend www.sendle.com.au
Cancellations of "pay over time" orders may incur a cancellation fee as some providers do not refund merchant fees. We only charge the amount we are charged.
For your protection we offer free transit insurance on all orders. Should your item arrive damaged please let us know so we can provide you with the claims procedure.
Returns of larger items can be very expensive so please choose carefully. We are here to help with any questions you may have prior to ordering.
Due to some carrier restrictions there are certain postcodes that we are unable to deliver to. Please do not place an order if you are located in one of the postcodes below for all items. Please scroll down to bottom of page to check bulky item over 22kg (in dead weight or cubic weight) postcode exclusions. We try to ship all orders within 1 business day however it can take up to 3 business days. (This is more common in peak periods) Once you receive your tracking information most courier tracking sites will provide an ETA for delivery. We are unable to offer express or air shipping currently.
We partner with the following carriers:
RETURN POLICY
You're entitled to a refund, replacement or repair if:
- The item is faulty or damaged
- You were sent the wrong item
- You were sent the wrong size
- The item is significantly different from the product images and description
You are NOT entitled to a refund because:
- You just changed your mind
- You found the product cheaper at another store
- You don't like it
- You bought the wrong size
The product has a fault that you knew about before you bought it.This includes instances where the fault was listed in the description.
For Electronics , We don't take returns on electronics product. If product is faulty we will send replacement. There will be no refund on electronics product. we are not accepting any return on any items because of restricition of lockdowns.
please before you place an order make it sure you placed the correct item.
